Help Center

We have supplied a pretty thorough directions of use section on the back label of each product and also on the specific product you have purchased, profile page. As the name implies, food supplements should be used to SUPPLEMENT your regular diet and will never top and better a well thought out and individualised nutrient dense diet. Primal Alchemy products can fit into any diet you are currently following being both Paleo Friendly and Keto certified. Primal Alchemy products can be used first thing in the morning or before bed (not advised if practicing intermittent fasting), or as a pre, intra, post workout beverage. 

In todays modern world, we are bombarded with toxins and pollutants from nearly ever corner of life, that have a severe effect on our physical, mental and spiritual wellbeing. Some of these are out of our control but there also some that are completely in our control, one of the most important of which is food that is free from genetically modified organisms (GMOs) such as herbicides, pesticides, fungicides, fertilisers, artificial additives and preservatives. By consuming organic food you are not only guaranteeing the exclusion of such contaminants in your food resulting in a far superior energy source entering your body , but you are also directly contributing to be cleaner healthier world, through supporting better agricultural farming practices and improving animal welfare. Its a continuous feedback loop, the more you invest in yourself the better the world becomes for yourself and everyone in it. It is because of this that organic standards are a foundation stone in our product formulas. 

Simply put, YES. we hate buying things online to then get to the checkout and find an additional charge for delivery, so we just done away with the whole post and package charge, we will get your package to you in 3-5 working busienss days. hopefully this reflects in a more pleasant shopping experience with us.

We ship worldwide. Please be advised that the free post and package policy is only applicable to UK Mainland customers.

Yes, you sure can, although there will be an additional charge to this service. 

We accept all major credit and debit cards, We have also integrated Google & Apple Pay into our payment gateway. Primal Alchemy is also future-proof as we accept the cryptocurrencies Bitcoin and Litecoin.

Once a payment has been processed, the product you have purchased will be sent out ASAP so please get in contact with us at info@primalalchemy.co.uk or in the chat box on our website as soon as you can before we fulfil your order and will will cancel the order. If your order has already been sent, please deliver the package unopened back to us which we will pay for, and then we will refund your money once we receive the goods our end.

Here at Primal Alchemy we believe that we make the best health supplements in the world and our pricing reflects what we feel a product of that standard warrants. We believe that we are competitively priced in the market when you take into account the quality of the ingredients we use in our formulas and the servings:price ratio. 

On special occasions we will initiate promotional offers so keep your eyes peeled on our website and social media accounts where we will notify you about upcoming promotions.

Our guarantee and return policy is in place to take complete risk away from you and place it on our shoulders, we do this to show the amount of trust and belief we have in our products and services we offer you. The guarantee consists of two options, which we believe shows you our truest intention when it comes to how we view you as a customer and a fellow human being. If unhappy with your purchase, below are the two refund options available to you. (providing initial refund criteria is met and in compliance with our complete return policy).

Option 1: Full monetary return*

Option 2: We will buy you the market alternative of our product**

All policy information applies to purchases made directly through primalalchemy.co.uk with products that have the Golden Guarantee sticker (shown left) attached. Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer. Refund requests will not be processed earlier than earlier than two weeks after the product has been delivered. We offer such a one of a kind refund policy because we truely believe our products are the best that money can buy, and want you and our customers to give them an honest and fair shot. If you are truely unhappy with our products then we will honor our agreement and follow through with your choice.

* when adhered to return policy requirments

** customer does not choose the alternative product, Primal Alchemy is responsible for selecting, buying and delivering the alternative product to the customer. This option is limited to one customer per one specified product, and can not be repeated on the same product in the future.  

In order to apply for a refund please send the following to info@primalalchemy.co.uk

• copy of receipt of purchase 
• photographic evidence of golden guarantee sticker attached to product
• reason of return
• choice of refund option 

We want to align ourselves with the best athletes and professionals in their field in the world, if you want to become sponsored by us or want more information then please send us a resume of your accolades and a small bio of ourself along with any social media tags and we will get back to you.

Please send files to:

chris@primalalchemy.co.uk

We want to align ourselves with the best influencers in the world of mind, body, soul optimisation, and we are always looking for individuals to help spread the brands ethos and message to the masses. if you want to become an official affiliate with us or want more information then please send us a resume of your accolades and a small bio of ourself along with any social media tags and we will get back to you.

Please send files to:

chris@primalalchemy.co.uk